same time because it can do literally anything
you can think of.
AZAT: At Affinity, you probably cover many
aspects of technology for clients. But when
did you realize that a core part of your
message was going to be about these basic
tools that so many people use, like Word
HENLEY: You know, we’ve got different departments that focus on all these different
areas of technology. We never even really
thought we needed a department that focused on core production tools like Microsoft Office. But we are requested to conduct
training so often that it became a department
without us actually giving any conscious
thought to it.
Attorney Office Needs Unique
AZAT: And lawyers’ use of those tools is different?
HENLEY: Word, Excel, Outlook, and Power-
Point are programs that everybody uses, but
lawyers use them differently—Word in par-
ticular. Lawyers use it differently than almost
every other user. And they have to under-
stand it on a level that
other professions and in-
dustries could not even
If a firm says, We’re
inefficient, we’re leaving
money on the table, we
go in, evaluate their
processes, interview the
people, and we understand the technology
they already have. In
almost every single law
firm and legal department that we go into,
the low-hanging fruit
is, you should get better
at your core production
tools, because they’re being massively un-derutilized. And the best bang for your technology dollar, as we always tell people, is to
learn how to use the stuff you already bought
rather than buy something new.
And there’s no getting away from something like Microsoft Word, whether or not
you like it.
AZAT: What is your favorite Word feature
ever, if you had to pick one?
HENLEY: Well, the thing I love is the thing
that gives me the most control, which is
AZAT: I think many people, myself included,
don’t use them, or don’t use them properly.
Why is that?
HENLEY: It is the best feature and the most
perplexing. It’s perplexing due to the num-
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